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To:      "Bcab (E-mail)" <bcab at cs.man.ac.uk>
From:    "George Bell" <info at techno-vision.co.uk>
Subject: [bcab] Friday Humour
Date:    Thu, 04 Jul 2002 17:57:29 +0100

 
This apparently was a real memo sent out by a computer company to its 
employees in all seriousness. It went to all field engineers about a 
computer peripheral problem.

The author of this memo was quite genuine. The engineers rolled on the 
floor! Especially note the last couple of sentences.

Re: Replacement of Mouse Balls.

If a mouse fails to operate or should it perform erratically, it may 
need a ball replacement. Mouse balls are now available as FRU (Field 
Replacement Units).

Because of the delicate nature of this procedure, replacement of mouse 
balls should only be attempted by properly trained personnel.

Before proceeding, determine the type of mouse balls by examining the 
underside of the mouse. Domestic balls will be larger and harder than 
foreign balls.

Ball removal procedures differ depending upon the manufacturer of the 
mouse. Foreign balls can be replaced using the pop off method. Domestic 
balls are replaced by using the twist off method. Mouse balls are not 
usually static sensitive. However, excessive handling can result in 
sudden discharge.

Upon completion of ball replacement, the mouse may be used immediately.  
It is recommended that each person have a pair of spare balls for 
maintaining optimum customer satisfaction.

Any customer missing his balls should contact the local personnel in 
charge of removing and replacing these necessary items.

Please keep in mind that a customer without properly working balls is an 
unhappy customer.

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Gena

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