Speakeasy Web Site Is Broken (fwd)

[Janina Sajka]

Well, I do have a hopeful reply from Speakeasy, and it came through very 
quickly. I won't write more on this subject until there's some kind of 
outcome to report.

 On Mon, 18 Mar 2002, Gretchen wrote:

> 
> Janina,
> 
> Please accept our apologies for your frustrations and problems 
> with our site.
> 
> The majority of www.speakeasy.net/myspeak is text compatible,
> however we do have a problem with the online Customer Support
> area.  In an effort to scale this system we purchase some third
> party software that we are finding very restrictive with regards
> to several browser compatibility issues.  We have alerted this
> company Right Now Technologies that they need to provide a text
> friendly version of their software at a minimum.
> 
> Please let me know if it is Customer Support area that you are 
> using or the Payment Center, if it's the latter then it should 
> work with your configuration and I'll work with you to get that 
> figured out asap.
> 
> Either way, I have copied in Ben Morgan from our Customer Service
> department who will get in touch with you today.
> 
> Thanks for taking the time to write!
> 
> Regards, 
> 
> Gretchen
> 
> 
> > ---------- Forwarded message ----------
> > Date: Mon, 18 Mar 2002 12:11:00 -0500 (EST)
> > From: Janina Sajka <janina at afb.net>
> > To: billing at speakeasy.net
> > Cc: mda at speakeasy.net
> > Subject: Speakeasy Web Site Is Broken
> > 
> > What have you folks done with the Speakeasy web site? It seems there is no 
> > longer any way for me to access it, and this a serious issue from my point 
> > of view.
> > 
> > Ever since establishing my account I have used the online pages to pay my 
> > bills, check for local dialup numbers, and perform other system tasks 
> > related to maintaining my account with Speakeasy and to maintaining my 
> > service from Speakeasy. Frankly, I have been praising Speakeasy to the 
> > skies from the day my RADSL circuit became active--until today. You were 
> > exemplary in that all your services, including the entire provisioning 
> > process for my RADSL circuit,was fully accessible to me. When I say 
> > "accessible," I mean that I, a blind woman, was fully able to use your 
> > services with my technology. I did not require sighted assistance. You 
> > were my example of outstanding compliance with Sec. 255 of the 
> > Telecommunications Act of 1996--until now.
> > 
> > All of this has now changed. I sincerely hope you can fix what has been 
> > broken expeditiously. Please be advised that I'm using very up to date 
> > technology which perfectly renders web services which comply with the 
> > consensus industry standards as published at http://www.w3.org/wai/. I am 
> > running linux with lynx 2.8.5dev.7 (06 Jan 2002) ([1]development version), 
> > which certainly supports the latest in TLS security. My SSL is also very 
> > up to date. I don't believe I am at fault here. While I have not attempted 
> > to obtain your pages to evaluate what you have done, my guess would be 
> > some kind of javascript, or some similar, proprietary scripting.
> > 
> > Please advise me as soon as possible how you intend to resolve this 
> > inequity. I would like to pay my bill, and I would like to continue using 
> > your services, but you have radically changed your service for the worse 
> > in making these changes. I sincerely believe this was unintentional, but 
> > it cannot be left unresolved.
> > 
> > I wait to hear from you--credit card in hand.
> > 
> > 
> > 
> > 
> > On Fri, 15 Mar 2002 billing at speakeasy.net wrote:
> > 
> > > Dear Janina Sajka,
> > > 
> > > This is only a reminder that your next monthly account payment is coming due in 7 days on bill id: 40442.
> > > 
> > > Your current balance is: $99.31
> > > Of that, the current past due amount is: $0
> > > 
> > > To view your invoices, make a one-time manual payment, or signup for the convenience of Autorenew, login to MySpeakeasy (http://www.speakeasy.net/myspeak) and select 'Payment Center' from the navigation menu. 
> > > 
> > > If you prefer to pay by check or money order, please reference your Bill Account ID and Invoice number before mailing to:
> > > 
> > >                  Speakeasy, Inc.
> > >                  PO Box 34960
> > >                  Seattle, WA
> > >                  98124-1964
> > > 
> > > Please send your check payment at least 14 business days prior to your due date to ensure that it is promptly delivered and processed.
> > >   
> > > We appreciate your business!
> > > 
> > > Thank you,
> > > 
> > > The Speakeasy Crew
> > > 1.800.556.5829
> > > http://www.speakeasy.net/myspeak/
> > > ------------------
> > > SPKREF:126
> > > ------------------
> > > 
> > 
> > 
> 
> 
> 
> 

-- 
	
				Janina Sajka, Director
				Technology Research and Development
				Governmental Relations Group
				American Foundation for the Blind (AFB)

Email: janina at afb.net		Phone: (202) 408-8175

Chair, Accessibility SIG
Open Electronic Book Forum (OEBF)
http://www.openebook.org