bookshare.org unpack

[Janina Sajka]

Thanks, Ann.

I agree with you about the human touch, too. I've also communicated that
complaint.

Ann Parsons writes:
> Hi all,
> 
> Janina, got sidetracked this morn' and haven't had a chance to run the
> program.  I tried unpacking something last night, and got an error
> said something about needing library xxx or whatever.  You're probably
> right that it is library related and needs updating.  If you can light
> a fire under them, good!  You might also ask them to please pay
> attention when people write asking questions.  Allowing somebody to
> sit for six months, whether or not that person persisted in his
> efforts to contact Benetech is immaterial.  It's faulty business
> practice to ignore or refuse to attend to, questions that come from
> patrons.  Doesn't matter if you can't fulfill the need, if you can
> fulfill the need.  It's the human contact that matters.  This poor guy
> should never, ever have been allowed to stagnate for six months!
> People pay good money for Bookshare.  <smile>  I just renewed my
> subscription this morning.  
> 
> <smile>  I must say, though that Bookshare has been known to hang fire
> sometimes, even at its beginning.  I remember one gal who wrote in,
> thoroughly insensed because she hadn't had her proof of blindness
> confirmed.  
> 
> "I don't know what's wrong with you people," she wrote.  "I think your
> whole organization is on auto-Pilate!"
> 
> I've been laughing about that post for years!  Every time I think
> about it I roar!  Anyway, I trust you'll make waves in Benetech.  You
> go Janina!  
> 
> Ann P.
> 
> -- 
> 			Ann K. Parsons  
> email:  akp at eznet.net 			
> WEB SITE:  http://home.eznet.net/~akp
> "All that is gold does not glitter.  
> Not all those who wander are lost."  JRRT
> 
> 
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-- 

Janina Sajka				Phone: +1.202.494.7040
Partner, Capital Accessibility LLC	http://www.CapitalAccessibility.Com
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Chair, Accessibility Workgroup		Free Standards Group (FSG)
janina at freestandards.org		http://a11y.org