DSL Providors

[Amanda Lee]

But what about the security issues of Cable vs. DSL???  I don't understand
why you all who have far more knowledge of networks, etc., than I do,
would ever recommend Cable???

Amanda



On Sat, 20 Oct 2001, Raul A. Gallegos wrote:

> Ann, those are definitely good points to consider.  It really is too bad
> you have had such an aweful experience.  From my perspective though I've
> had better luck with dsl since I first used it in late 1997.  Without
> getting into a drawn out debate as to which is better between cable or
> dsl I will say this.  The two biggest deciding factors from my
> experience in the isp world on whether people like dsl or cable is the
> first time installation.  If you've had nothing but problems getting dsl
> from the get go you won't want it.  If you've had problems with the
> cable providers or have to subscribe to higher tv plans you won't want
> it either.  Then there are the technicalities of cable vs dsl which I
> don't want to get into either.  Basically what it comes down to is that
> one will use what ever is best for them and least hastle to get support
> on.  The dsl services I"ve had since 1997 never required me to configure
> any routers for it to work except once and that was a Cisco 675 adsl
> bridge router which had a serial command line interface.  I've had very
> good experiences with both dsl and cable so don't have anything against
> either.
>
> My situation however is this.  I wish to go with dsl because for me it's
> been the least problematic and also because in the room where my
> computer equipment is located cannot have a cable jack installed.  So
> even if I didn't like dsl I would have to get it or run a cable from
> another room into this one and I'm not prepaired to do that.
>
> Any providor should not act this way as you describe but it's a sad
> truth that it happens.  People here in KC use southwestern bell a lot
> for dsl and they are so big as part of the sbc group that it takes for
> ever to get tech support and they always start by assuming it is your
> fault.  What you have to remember is most of the time you are talking to
> a novice person working to pay for school or because there is nothing
> better.  What makes it worse is most of them have never heard of any OS
> except Windows.  I'm not trying to offend anyone if there are list
> members who are tech support persons for isp's.  But this is my
> experiences I'm sharing.
>
> In short Ann, if you have better luck with cable, then go for it.  I
> would do the same if I was in your shoes from what you describe.  Both
> dsl and cable are good means of access when it comes down to it.  One
> thing I'll give cable though is it's easier to troubleshoot than dsl.
> This isn't so much of an opinion rather the truth as I see it from
> having worked in both fields.  Currently I am a sysadmin for Sprint's
> Broadband Wireless service and the troubleshooting that system is very
> similar to cable.
>
> Best regards.
>
> PS.  Road Runner is the cable isp in my area through Time Warner.  And
> if it was not for my particular setup I would just go and get it
> installed in half an hour because it takes around that much to install.
> And this half hour is including the travel time going to the office and
> picking up a cable modem from them. *smile*.
>
> Ann Parsons said the following on Sat, Oct 20, 2001 at 06:46:20AM -0400:
> > Hi all,
> >
> > Forget DSL!!! Forget it!!  If you want DSL you better be prepared to
> > get the business kind because if you get ADSL they will force you into
> > getting that damned SSG Dashboard crap that can not be accessed in
> > Lynx w3 or anything but MSIE.  This is their web interface to their
> > routers.  When you *can* access it with Gates' garbage, they have
> > decided to write the whole damned thing in Java script.  It takes me
> > twenty to thirty minutes to reset my DSL when they time it out, which
> > they do every week or so.  Why does it take that long?  I have to
> > reboot into Windows.  Then, I have to access the Dashboard.  Then, I
> > have to find the stupid links to the edit boxes which are not labeled
> > correctly so that the MSAA works properly.  Then, I have to keep
> > turning MSAA mode on and off and going through all kinds of
> > machanations to get the damned thing reset.  Plus, that's not counting
> > the eleven outages I've had since July 18th!
> >
> > Not only that, Frontier treats me like a child.  They call their
> > routers modems, like I'm a five year old kid that can't call going to
> > the bathroom anything but going weewee.  They think it is always *my*
> > fault when something goes wrong, it *must* be my fault, I'm the
> > customer, and the customer is always wrong, doncha know!!
> >
> > Those telephone companies, at least Frontier Communications doesn't
> > know its ass from a hole in the ground.  They can't run their service
> > correctly, they don't know what's wrong with their equipment when
> > something breaks, and the whole thing is a SNAFU (situation Normal All
> > Fucked Up).  Excuse me, I'm sorry folks, I do not usually become so
> > vulgar, but I am disgusted with DSL, Frontier and the whole
> > technology.  I'm going to cable on Thursday, and I'm very, very glad
> > of it.  If you think that DSL can work in Linux, you need to pay for
> > the expensive kind, cuz the residential ADSL is for the birds!!!
> >
> > Ann P.
> >
>
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